Why can’t I see the Banner Ads module or the banner ads I uploaded?

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  This article is for our Classic Content Manager.

If you are an EventMobi customer and using experience.eventmobi.com, your account is using our new Experience Manager. If this is the case, please visit help.eventmobi.com

Ad Blockers

The most common reason is that you are using an ad blocker, like the AdBlock plugin for Chrome, which filters and alters marketing content on the internet. Sometimes, the Banner Ads module and the banner ads on your app can get caught in the filter.

 

Disabling Ad Blockers

 
Chrome

Step 1. Navigate to your Extensions page by clicking the Chrome menu button > Tools > Extensions.


Step 2. Uncheck the Enabled checkbox to the right of the ad blocker in your list of extensions.

 

 
Safari

If you have AdBlock or some other ad blocking extension running on Safari, you can disable it in one of two ways.

 
AdBlock Icon

Step 1. Click the AdBlock hand to the left of the address bar in your browser.
Step 2. Click the Customize tab.
Step 3. Add http://eventmobi.com to the list of domains that can display ads.

 
Through The Menu

Step 1. Navigate to your extensions by clicking on Safari > Preferences > Extensions.
Step 2. Select your ad blocking extension.
Step 3. You should find the ability to disable or uninstall it there. In the case of AdBlock, you can just uncheck Enable AdBlock.

 
Firefox

Just follow these steps provided by Mozilla.


If you don't believe an ad blocker is causing the problem, please contact support with screenshots and any other details about your experience, like the browser you're using.

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