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Are the alerts I'm sending push notifications? Will they appear when the app is closed?

PUSH NOTIFICATIONS

Push notifications ensure that attendees using iOS (iPhones, iPads, etc) and Android devices will get your alerts and updates, even if they don't have the app open when you send them out. However, it's good to keep the following in mind:

  • These users will have to have already downloaded the app from their respective app stores before your alert was scheduled to go out.
  • Push notifications are sent to all iOS and Android users who have downloaded your app from the app store. You cannot send targeted alerts as push notifications at this time.
  • Attendees will be prompted to grant or deny our app the permission to send them push notifications. While they can download and use the app even if they deny us, granting permission after the initial prompt will require them to go into their device's settings.
  • Because attendees can opt out of push notifications, it's not a bad idea to send an accompanying email with your alert, which you can do within the Alerts module.

WHERE DO ATTENDEES SEE THE ALERT?

Within the app itself, EventMobi alerts appear as a pop-up when the attendee opens the app, and they continue to appear in the Event Feed at the top of the app thereafter. Having the alert pop up on the app ensures that your attendees will have to acknowledge it, which is handy if your attendees have opted out of push notifications. 



If your app has been downloaded natively from the Apple App Store or Google Play app store and push notifications have been accepted, they will typically appear along with the device's other updates and as a number annotation over the app's icon on your device's home screen.

If you have sent a targeted alert, the attendees in the groups you've targeted will have to log in with their emails to see the alert intended for them. 


 

HOW CAN I SEND A PUSH NOTIFICATION TO iOS AND ANDROID USERS?

To send a push notification with your alert to iOS and Android users who have downloaded the app from their respective app stores, toggle the Send Native Push Notification setting to YES. Keep in mind that this option will disappear if you try to select targeted groups because push notifications are not compatible with alert-targeting at this time.


 

HOW CAN I SEND A PUSH NOTIFICATION IF MY APP ISN'T IN AN APP STORE?

If you have opted not to make your app available in any app stores, push notifications will not be available for your event. However, people do usually have push notifications enabled for the email accounts associated with their devices, so you can achieve the same effect indirectly by sending an accompanying email with your alert, which will elicit a push notification for anyone who has them enabled on their inbox.

To send an accompanying email with your alert, switch the Send Alert by Email toggle to YES. The alert will also go out as an email to anyone in the Attendees listing with a valid email.​


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