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How do I enable cookies?

To use our app, please ensure that cookies are enabled. If you're having trouble enabling cookies, please find your device or browser below for instructions (taken directly from the relevant company websites).

DESKTOP

Chrome_icon.jpeg Chrome

Google Chrome

  1. Click the Chrome menu icon Chrome menu.
  2. Select Settings.
  3. Near the bottom of the page, click Show advanced settings.
  4. In the "Privacy" section, click Content settings.
  5. Enable or disable cookies:
    • To enable cookies, select Allow local data to be set (recommended).
    • To disable cookies, select Block sites from setting any data.
  6. Click Done to save.

Safari

  1. Open Safari if it is not already open.
  2. Choose Safari > Preferences, and then click Privacy.
  3. In the “Block cookies” section, specify if and when Safari should accept cookies from websites. To see an explanation of the options, click the Help button (which looks like a question mark).

Firefox

  1. On the menu bar, click on the Firefox menu and select Preferences.

  2. Select the Privacy panel.

  3. Set Firefox will: to Use custom settings for history. Custom History Fx21 Mac
  4. Check mark Accept cookies from sites to enable cookies. 3rd Party Cookies Mac Fx22
  5. Choose how long cookies are allowed to be stored:
    • Keep until: they expire: Each cookie will be removed when it reaches its expiration date, which is set by the site that sent the cookie.
    • Keep until: I close Firefox: The cookies that are stored on your computer will be removed when Firefox is closed.
    • Keep until: ask me every time: Displays an alert every time a website tries to send a cookie, and asks you whether or not you want to store it.
  6. Close the Preferences window

 

IPHONE/IPAD

iOS 7

  1. Tap Settings > Safari.
  2. Under Privacy & Security, view the Block Cookies setting.
  3. If set to Always, tap Block Cookies and select either "From third parties and advertisers" or "Never."  
    Note: "From third parties and advertisers" is the default Safari setting. Cookies can store information that identifies you. See below for additional information.
  4. Test the affected webpage or website.

iOS 6 and under

  1. Tap Settings > Safari.
  2. Under Privacy, view the Accept Cookies setting.
  3. If set to Never, tap Accept Cookies and select either "From visited" or "Always." 
    Note: "From visited" is the default Safari setting. Cookies can store information that identifies you. See below for additional information.
  4. Test the affected webpage or website.

 

ANDROID

How to enable cookies on your Android device depends on whether you are using your native web browser (the browser that comes with the phone) or if you installed Chrome.

android_browser.jpeg If using the native web browser on your Android Device:

  1. Click "Menu Items" button on your device.
    buttons.jpg
  2. Select "Settings." 
     
    settings_native.jpg
  3. Select "Privacy and Security." 
    Privacy_and_Security.jpg
  4. Be sure that "Accept Cookies" is check marked.
    Accept_cookies_2.jpg

Chrome_icon.jpeg If using Google Chrome as your web browser:

  1. Click "Menu Items" button on your device. >

  2. Go to the "Settings" option. 
     
  3. Select "Content Settings." 
     
  4. Go to "Accept Cookies." 
     
  5. Be sure that "Accept Cookies" is check-marked. 
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