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Why isn't my app loading?

EventMobi apps can be accessed on any current web browser as well as the Apple App Store and Google Play.
 

DOWNLOADED IT FROM AN APP STORE?

If you've downloaded your app from an app store and it's not loading, please contact support with any details about what you're seeing so we can help you troubleshoot the issue. 

 

PRIVATE BROWSING? DISABLED COOKIES?

It is likely that Private Browsing is turned on OR cookies have been disabled in your browser settings. These are needed for the app to work. If you see a message that reads "Not loading? Try switching to a simplified web app by clicking here” or “Make sure to enable cookies on your device before enabling offline-mode!” then the app is not able to save cookies.

Please find some general instructions for adjusting the browser settings of most iPhones, Androids, and BlackBerries below.
 

iPhone - iOS 7

1. Navigate to Settings > Safari > Privacy & Security.



2. Under Privacy & Security, make sure that you are allowing cookies. You may have an Accept Cookies option, in which case, you can set this to Always or From Visited. If your option says Block Cookies, make sure you turn that off.

3. Check the colour of your address bar. If it's black, then Private Browsing is on and you will need to turn it off.

4. Within the Safari browser itself, navigate to your tabs screen by clicking the tabs icon on the bottom-right (it's the one that looks like two overlapping squares) or, if you're on a tablet, click the + sign on the top-right.


Screen_Shot_2017-04-27_at_2.08.34_PM_copy.png
 

5. In the bottom-left corner, click Private to disable private browsing. You can leave all your windows open and then just return to and refresh your app.


6. Make sure JavaScript is enabled. Navigate to Settings > Safari > Advanced and then toggle JavaScript to green or ON.


iOS_7_settings.jpg

iPhone - iOS 6 and Under

1. Go to Settings > Safari

2. Under Privacy, toggle the Private Browsing switch to OFF.

3. Tap Accept Cookies and make sure it is set to Always.

 

Android

1. In your phone’s browser menu, go to Settings > Privacy Settings (or Privacy and Security on some Androids)
2. Make sure that Accept Cookies is checked.

Note: Terms for menu options are approximate as menus in different Android models vary slightly.

BlackBerry


1. Open your browser.
2. Press the Menu button and select Options.
3. Make sure that Accept Cookies is checked.


 
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