My import failed but my Excel seems fine. Please help?

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  This article is for our Classic Content Manager.

If you are an EventMobi customer and using experience.eventmobi.com, your account is using our new Experience Manager. If this is the case, please visit help.eventmobi.com

Importing can be disrupted for a number of reasons and you will typically get an error message in a red box that indicates what the problem is. Here are some common errors:



Mismatched Headers: This error occurs when the columns in your spreadsheet are not in the correct order. Do not delete, reorder or change the titles of the columns in the template or the Content Manager will not recognize it. You will also get this error if you are trying to import a spreadsheet under the wrong tab. For example, if you're trying to upload the Agenda Details/Sessions template under the Tracks tab.

Duplicate X: The Content Manager will not accept duplicate IDs because each row must have a unique ID. Some other fields, such as Email in the Attendees column, must also contain a unique value for each row. If you have duplicates, the red box will indicate where in the spreadsheet the duplicate is located so you can fix it and reimport.

Missing Data: Each spreadsheet has mandatory-field columns, indicated with an asterisk, which must be filled before you can upload your spreadsheet.  You will receive an error indicating where on the spreadsheet a mandatory field has not been filled.

If you are having trouble identifying the problem, please contact Support and provide your original document, the browser you are using, and any error message you are receiving.

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